These terms apply when you order made-to-measure windows or doors from HomeView Glazing and Doors LTD as a supply-only purchase, without installation by HomeView. They sit alongside our Privacy Policy.

The contract

Placing an order is an offer to buy the specification you confirmed. A contract is formed when we accept the order and you complete payment on the payment link we send. Manufacture does not start until payment is received.

Made-to-measure goods and cancellation

The products are manufactured to the width, height and specification you confirm. Trading standards guidance identifies genuinely made-to-measure double-glazed windows as goods that can be excluded from the usual Consumer Contracts Regulations cancellation right. That exclusion is not automatic for every configurable product. By confirming manufacturing sizes you agree the goods are bespoke. This does not affect your rights if goods are faulty or misdescribed.

Your sizes

You are responsible for the manufacturing sizes. HomeView will make the product to the millimetres confirmed at checkout. If you are unsure, use the measuring guide, add a measure-only visit where offered, or book a fitted survey instead.

Building Regulations

In Wales, replacement windows and doors are subject to Building Regulations. Approved Competent Person Schemes include CERTASS, FENSA and others. For a genuine supply-only purchase, HomeView does not certify somebody else’s installation. The purchaser or installer must ensure the installation complies with applicable Building Regulations and obtain the appropriate certification or approval where required.

Delivery, collection and title

Collection from Newport is free. Local and national delivery charges are shown at checkout. Risk in the goods passes on collection or on delivery to the address you give. Title passes on receipt of payment in full.

Price and VAT

Website prices are HomeView retail selling prices, including VAT at the prevailing rate where VAT applies. They are not trade or manufacturer costs. Your invoice will show the VAT amount. If a published manufacturer cost schedule changes before we accept the order, we may contact you to confirm the price before payment.

Contact

HomeView Glazing and Doors LTD, trading as HomeView Glazing & Doors. Company No. 17231859. Registered office: 27 Fern Rise, Newport NP20 6JZ. info@homeviewglazing.com · 01633 981125.

Aftercare & repairs

Repairs and support when you need them after fitting.

Clear written quotes

Helpful surveys, written quotes and practical advice before you decide.

Work is guaranteed

Manufacturer-backed products and workmanship support, confirmed at quote.

Local South Wales installer

Careful installation, clear advice and tidy working practices nearby.

Our promise

Clear written quotes

We give clear written quotes before work starts, with the main specification set out in plain English.

  • We give clear written quotes before work starts, with the main specification set out in plain English.
  • We do not use hard-sell tactics or same-day pressure. You can take time to make the right decision.
  • We measure properly and confirm sizes, styles, glazing, hardware and finishes before anything is ordered.
  • We recommend what suits the property, not what costs most, and we explain practical trade-offs clearly.
  • We protect your home, work tidily and clean up after fitting, with respect for your time and property.
  • We keep you updated and aim to respond within 24 hours, especially when you are waiting for next steps.
  • We explain guarantees, aftercare and repair options in plain English so you know where you stand.
  • We stay accountable after installation if you need support, adjustments or repair advice later on.
  • We agree installation dates that suit you and tell you promptly if anything needs to move, so you are never left guessing.
  • We supply established window and door systems from reputable manufacturers, with the detail confirmed clearly on your written quote.
  • You deal with our Newport-based team from first enquiry through fitting, so answers stay straightforward and consistent.
  • We review completed work with you, agree any minor snags and put them right promptly before we consider the job closed.